Citizens Bank Login: Step-by-step Guidelines 2023

Whether you’re an existing customer or new to the bank, this step-by-step procedure will help you get started quickly and securely. Citizens Bank makes it easy to log in to your account, but it can only be easy if you know the process. 

This post will walk you through the steps to log in and access your finances. 

We’ll also discuss the different types of login options, account recovery, and some information relating to Citizens Bank Login.

Let’s dive into the reading for further details!

Overview of Citizens Bank Login

Citizens Bank offers its customers an easy, secure way to access their bank accounts online.

You can easily access your online account
You can easily access your online account

With the Citizens Bank Login, customers have access to a variety of features and services, including:

  • The ability to check their account balances, transfer funds, pay bills, and more. 
  • Access their accounts from their mobile devices
  • Set up account alerts to stay informed of important account information

How To Create a Citizens Bank Login?

To access the features of Login Citizens Bank, you must create an account. Follow the steps below to do it:

Step 1: Check out the homepage of Citizens bank.

Step 2: On the homepage, press Login and click Enroll Now.

Step 3: Tick Personal as Account Category.

Step 4: Select your Identification Method and fill in the required information.

Step 5: Following that, click CONTINUE and adhere to the remaining prompts to create a Citizens Bank Login Online account.

See the video below to have a detailed overview of creating a new Citizens bank account:

How To Log In to Your Account From a Computer?

Before logging in to your account, you must prepare the following things:

  • Online User ID and password
  • Supported web browsers
  • A device with a stable internet connection

Once you already have your account, you can log in to it from a computer by following these steps:

Step 1: Open a web browser like Coccoc or Chrome and visit Citizens bank’s homepage.

Step 2: Tap on Log in and choose a secure login as Personal/Small Business. Then click Log in to proceed.

Step 3: Enter your Online User ID and password.

Step 4: Click LOGIN to access your Citizens bank account from a computer.

How To Log In to Your Account From a Mobile Phone or Tablet?

If you want to log in to your account from a mobile phone or tablet, you can do the same way of logging in from a computer.

Download and login by Citizens Bank Mobile Banking
Download and login by Citizens Bank Mobile Banking

In addition, you can use the Citizens Bank Mobile Banking app to log in. Here’s how you get started:

Step 1: Download and launch the Citizens Bank Mobile Banking app on your Android or iOS device.

Step 2: Open the app and fill in the account information you have already created to login into your account.

How To Retrieve a Forgotten Username or Password?

Forgetting usernames or passwords can be frustrating and inconvenient. Yet, it doesn’t have to be the end of the world. 

Most sites and applications have procedures to help you regain access to your accounts. Here are steps to retrieve a forgotten username or password:

Step 1: Navigate to Citizens bank’s homepage.

Step 2: Tap Login and click “Trouble logging in?”.

Step 3: Pick the options given on the website following the way you’ve forgotten your login name or password. 

Step 4: After that, follow the instructions on the web page to get your lost login details.

How To Contact Citizens Bank If You Have Trouble With Your Account?

Contact the bank’s customer service if you encounter difficulties with your Citizens account.

Contact customer service when you get trouble with your account
Contact customer service when you get trouble with your account

Their friendly and knowledgeable customer service representatives are available to assist you. You can reach them by phone and email as the fastest methods.

Phone numbers

  • General assistance: 800-922-9999
  • Personal online banking: 800-656-6561
  • Mobile banking: 877-670-4100


  • If you prefer to contact them via email, please email them at 
  • Please provide as much detail as you can in your message so that they can provide you with the best possible service.

Citizens Bank App

Citizens Bank Mobile Banking offers a convenient and secure way to manage your finances on the go. 

With its Mobile Banking app, you can:

The advanced security features ensure your data is always safe and secure.

With Citizens Bank Mobile Banking, you can conveniently and securely manage your finances anytime, anywhere.

Citizens Bank Online Banking

Citizens Bank Online Banking offers a convenient and secure way to manage your finances from any device, anytime and anywhere.

Manage your finances with online banking
Manage your finances with online banking

With its easy-to-use system, you can:

  • Manage your finances wholly and quickly from any device with an internet connection. Pay bills
  • Transfer funds
  • Check balances and more – all with just a few clicks.
  • Its advanced security features ensure that your information is always safe and secure. 

Signing up for Online Banking is quick and easy, so you can spend less time managing your money and more time enjoying your life.

Make the most of your banking with Citizens Bank Online Banking.


Is Citizens Bank online safe?

Citizens Bank is FDIC-insured (FDIC# 57957), so the answer is yes. In the event of a bank collapse, every Citizens Bank account is FDIC-insured up to a maximum of $250,000 per depositor, per account ownership category.

Why can’t I access my Citizens Bank account online?

Suppose you are having difficulty accessing your Citizens Bank account online. There could be a few possible reasons, such as incorrect login credentials, weak internet connection, full of browser cache and cookies, etc.

Is it safe to do online banking on your phone?

Yes, it is generally safe to do online banking on your phone, provided you take certain precautions to ensure your security.

What is my Citizens Bank Online User ID?

Your User ID is essential to accessing your Citizens Bank Online account. It is an identifier you created when you first set up your account.


In conclusion, Citizens Bank Login is a straightforward process. All you need to do is enter your Online User ID and password.

Once you have logged in successfully, you can access your account information, view your balances, and make payments or transfers. 

With Citizens Bank’s easy-to-navigate interface, you can be sure that managing your finances is a breeze.

Thank you for reading this blog post!