Citizens Bank Customer Service Hours & Phone Number

Citizens Bank is one of the most established banking institutions in the United States. Founded in 1828, the bank has provided citizens with banking and financial services for almost two centuries. 

As a result, customers expect excellent customer service from Citizens Bank. In this blog post, we will briefly review Citizens Bank customer service and the ways customers can get help from the bank.

What is Citizens Bank?

Citizens Bank is a leading financial services provider that offers a variety of retail and commercial banking products and services. 

Citizens Bank offers a full suite of financial services through its online and mobile banking platforms and its network of branches throughout the United States.

Citizens Bank provides its customers with financial services
Citizens Bank provides its customers with financial services

With more than 1,100 branches and 2,900 ATMs, Citizens Bank strives to provide a convenient banking experience for its customers. 

What is the Customer Service of Citizens Bank?

Citizens Bank provides its customers with excellent customer service. Citizens Bank representatives are available 24/7 to assist you with any inquiries or concerns. 

You can contact the bank’s customer service team via telephone, email, live chat, or visit the nearest Citizens Bank branch. 

Furthermore, the bank has a comprehensive customer service website, with a wide range of resources available to customers, from FAQs to detailed product information.

The customer service concludes FAQs
The customer service concludes FAQs

Citizens Bank customer service staff are dedicated to providing customers with personalized and convenient solutions that meet their banking needs. 

The bank also provides various customer rewards programs and specialized services, such as financial planning and wealth management.

What Problems Does Citizens Bank Customer Service Handle?

They can handle various issues, ranging from general inquiries about bank policies and procedures to more technical topics such as:

  • Account maintenance
  • Mortgages
  • Payments

Citizens Bank customer service can also assist with any questions customers may have regarding their online banking services, including:

  • Setting up online banking accounts
  • Resetting passwords

They can also help customers make transfers, deposits, and withdrawals and advise them on how to use their funds better.

Customer service can help you make transfers
Customer service can help you make transfers

Customers can contact Citizens Bank customer service by phone, email, or through the bank’s website.

Ways to Contact Citizens Bank Customer Service

Citizens Bank understands that customers may have questions and need assistance regarding their banking needs. As such, Citizens Bank offers several ways to contact customer service.

There are several ways to contact customer service
There are several ways to contact customer service

Customers can reach out to Citizens Bank customer service representatives through the following methods:


Online is the easiest way to contact Citizens bank customer service, and you can get them via the following means:

Social Media: Citizens Bank has an active presence on several social media platforms, including:

By Email: You can email Citizens Bank Customer Service at, and a representative will contact you within two business days.

By Phone: You can call Citizens Bank Customer Service at 1 (800) 922-9999 and speak with a representative.

Through Ask a Citizen: Go to the homepage Citizens Bank Online and contact through the “Ask a Citizen” icon.


If you want to contact offline Citizens Bank customer service, you can send it by mail or go to the nearest branch to meet the representative for help.

By Mail: You can also mail your questions or concerns to Citizens Bank Customer Service at One Citizens Bank Way, JCB135, Johnston, RI 02919.

Citizens Bank Customer Service Fee Forms

At Citizens Bank, they understand the importance of offering their customers the best possible service. That is why they strive to make their customer service fee forms as easy to access and understand as possible. 

Their forms provide customers with a comprehensive list of all applicable fees, so they can quickly determine their costs and make the best financial decisions. 

Additionally, the bank designs these forms to be precise, concise, and easy to read, so customers can quickly review and understand their costs. 

They also offer helpful customer service representatives who are available to answer any questions you may have about their fee forms. 

If you have any questions, feel free to contact them. They’re here to help ensure their customers have the best experience possible.

Citizens bank Customer Service working hours

Customer Service Citizens Bank operates depending on what its type is. See the table below to learn about Citizens bank’s working hours.

Type of customer service Working hours
Offline Customer Sevice Monday – Friday: 7 a.m. – 10 p.m. (EST)
Live Agents Saturday and Sunday: 9 a.m. – 6 p.m. (EST)
Live Customer Service Monday – Friday: 8 a.m. – 10 p.m. (EST)

Saturday: 9 a.m. – 3 p.m. (EST)

Sunday: 10 a.m. – 3 p.m. (EST).

Online Customer Service 24/7


Is Citizens bank customer service safe?

If you are a customer of Citizens Bank, you will want to know if the Citizens bank customer service is safe. The answer is yes. If you visit the website, you will see a security certificate showing that a third party has verified it. 

How to find the address of the branch and headquarters of Citizens bank?

The bank’s website allows customers to find the address of their nearest branch and access contact information for customer service and other departments. 

You can also find a list of other departments to assist you with your account needs.

What happens if I don’t pay a service charge?

If you don’t pay a service charge, we’ll send you a reminder by letter. If you still don’t pay, we may take further action to recover the amount owed. 

This could include taking the matter to court, where legal costs and interest will increase to the amount owed.

If we decide not to take action to recover the money owed, we’ll let you know in writing why we chose not to do so and how much longer you have before any further action may be taken.

How do I avoid service charges at Citizens Bank?

Bank charges at Citizens Bank can add up quickly. But there are ways to avoid them. Here are some tips for avoiding bank fees:

  • Keep track of your transactions and balance. 
  • Choose direct deposit or payroll deduction as your payment method for bills like rent and utilities, so you don’t have to worry about late fees.
  • Use your debit card instead of writing checks whenever possible to avoid paying check-cashing fees.
  • If you’re traveling out of town, ask about the bank’s policies for out-of-network ATMs before leaving the area.


All in all, Citizens Bank provides a wide range of customer service options. 

Their customer service representatives are knowledgeable and friendly, and their online tools are intuitive and helpful for customers needing assistance. 

Citizens Bank customer service is there to provide the support you need if you need help with online banking, a loan or credit card, or have questions.

Thank you for reading!